Manage your billing and payments

Learn how to check your billing cycle, review payment history, and manage your payment method.

Go to Settings > Payment and plan to view all your billing information in one place.

1. View your current plan and credits

The top banner of the Payment and plan page shows your current plan and credit balance at a glance.

You'll see:

Your current plan name (e.g., Starter plan, Pro plan)
Monthly credits - the plan credits available for your current billing cycle
Extra credits - any purchased credits in your account

From here, you can click Add credits to buy more, or click Change plan to switch plans.

Not sure which plan is right for you? See Get to know Promer plans and credits for a full breakdown of what each plan includes.

2. Check your billing details

The Billing details section shows your upcoming billing information:

Next billing: The date your next billing cycle starts and your plan renews
Next payment: The amount you'll be charged on your next billing date
Billing cycle: Whether you're on a monthly or yearly plan

3. View your payment method

The Payment method section shows how your Promer subscription is being charged.

Shopify-connected workspaces use Shopify payment. All charges (plan subscriptions and extra credit purchases) go through your Shopify billing.
Non-Shopify workspaces use Stripe. You can manage your card details through the Stripe payment portal.

4. Review your billing history

The Billing history section at the bottom of the page shows all past transactions, including:

Plan subscription charges (e.g., "Starter - Monthly Billing", "Pro - Yearly Billing")
Extra credit purchases (e.g., "Extra credits: 500 purchased")
The date, amount, and status of each transaction

Each transaction shows a Completed status badge when the payment has been processed successfully.

Use the pagination arrows to browse older transactions.

5. Switch between monthly and yearly billing

Switching from monthly to yearly at the same or higher tier is treated as an upgrade. Switching from yearly to monthly is treated as a downgrade.

Learn more about how upgrades and downgrades work

Save 20% when you choose yearly billing. The discount applies automatically at checkout, no code needed.

If you have any further questions don't hesitate to contact us via in-app live chat or email at support@promer.ai.

Updated on: 08/05/2026

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