How to upgrade, downgrade, or cancel your plan

Step-by-step guide to upgrading, downgrading, or cancelling your plan.

Go to Settings > Payment and plan to manage your plan. Click Change plan or use the ⋮ (more options) menu to get started.

1. Upgrade your plan

Go to Settings > Payment and plan.
Click Change plan (or click the ⋮ menu and select Change plan).
On the plan selection page, find the plan you want to upgrade to.
Click the button under each plan (Get Starter, Get Pro, or Scale with Unlimited).
You'll be redirected to approve the subscription:

Shopify-connected workspace: You'll see the Shopify approval page. Review the billing details and click Approve.
Non-Shopify workspace: You'll see a Stripe payment page. Review the billing, enter your card details and click Pay.

Your upgrade takes effect immediately.

What happens when you upgrade

You get your new plan's credits right away, plus access to lower extra credit pricing and better support. You won't need to wait for your next billing cycle.
Your previous plan's remaining credits don't carry over; the higher credits of your new plan apply from day one.

Switching billing cycles: Moving from a monthly plan to a yearly plan at the same or higher tier (e.g., monthly Pro to yearly Pro, or monthly Starter to yearly Unlimited) is treated as an upgrade and takes effect immediately.

2. Downgrade your plan

Go to Settings > Payment and plan.
Click Change plan (or click the ⋮ menu and select Change plan).
On the plan selection page, find the lower plan you want to switch to.
Click the button under each plan (Get Starter, or Get Pro).
A confirmation dialog will appear explaining that downgrading will reduce your monthly credits and may limit access to certain features.
Click Downgrade anyway to confirm, or Keep my plan to stay on your current plan.

What happens when you downgrade

The change takes effect at the end of your current billing cycle, so you keep full access until then.
When the new cycle starts, your plan switches and credits reset to the lower plan's amount.
If you cancel or downgrade, your remaining plan credits stay active for 2 months after the change, giving you time to use what you've got.
Any extra credits you've purchased never expire, they stay in your account regardless of plan changes.

Switching billing cycles: Moving from a higher yearly plan to a lower monthly plan (e.g., yearly Unlimited to monthly Pro) or from a higher monthly plan to a lower yearly plan (e.g., monthly Unlimited to yearly Pro) is treated as a downgrade. The change applies at the end of your current cycle.

3. Cancel your plan

We don't offer refunds on paid plans. That said, you can cancel any time.

How to cancel

Go to Settings > Payment and plan.
Click Change plan (or click the ⋮ menu and select Change plan).
On the plan selection page, click Try for Free under the Free plan.

A confirmation dialog will appear letting you know that cancelling will move you to the Free plan with limited monthly credits and creative access.
Click Cancel anyway to confirm, or Keep my plan to stay.

What happens when you cancel

Your current plan stays active until the end of your billing period.
After that, you move to the Free plan. See Free plan details here
If you cancel or downgrade, your remaining plan credits stay active for 2 months after the change, giving you time to use what you've got.
Any extra credits you've purchased never expire, they stay in your account regardless of plan changes.
Your generated creatives, saved ads, and Brand Kit are not deleted.

If something isn't working or you're unsure whether Promer is right for you, contact our support before cancelling, we're happy to help.

4. What happens to your credits after a plan change

Here's a quick summary of how credits are handled for each type of change:

In all cases, extra credits (purchased separately) never expire and stay in your account regardless of plan changes.

If you have any further questions don't hesitate to contact us via in-app live chat or email at support@promer.ai.

Updated on: 08/05/2026

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