> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.promer.ai/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to upgrade, downgrade, or cancel your plan Step-by-step guide to upgrading, downgrading, or cancelling your plan. || Go to ${color}[#00aaff](Settings > Payment and plan) to manage your plan. Click ${color}[#00aaff](Change plan) or use the ⋮ (more options) menu to get started. ### In this article 1. [Upgrade your plan](#1-1-upgrade-your-plan) 2. [Downgrade your plan](#1-2-downgrade-your-plan) 3. [Cancel your plan](#1-3-cancel-your-plan) 4. [What happens to your credits after a plan change](#1-4-what-happens-to-your-credits-after-a-plan-change) --- # 1. Upgrade your plan 1. Go to **Settings** > **Payment and plan**. 2. Click **Change plan** (or click the **⋮** menu and select **Change plan**). 3. On the plan selection page, find the plan you want to upgrade to. 4. Click the button under each plan (**Get Starter**, **Get Pro**, or **Scale with Unlimited**). 5. You'll be redirected to approve the subscription: * **Shopify-connected workspace:** You'll see the Shopify approval page. Review the billing details and click **Approve**. * **Non-Shopify workspace:** You'll see a Stripe payment page. Review the billing, enter your card details and click **Pay**. 6. Your upgrade takes effect immediately. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_164qph.png) ### What happens when you upgrade * You get your new plan's credits **right away**, plus access to lower extra credit pricing and better support. You won't need to wait for your next billing cycle. * Your previous plan's remaining credits don't carry over; the higher credits of your new plan apply from day one. || ${color}[#00aaff](Switching billing cycles:) Moving from a ${color}[#00aaff](monthly plan) to a ${color}[#00aaff](yearly plan) at the ${color}[#00aaff](same or higher tier) (e.g., monthly Pro to yearly Pro, or monthly Starter to yearly Unlimited) is treated as an upgrade and ${color}[#00aaff](takes effect immediately). --- # 2. Downgrade your plan 1. Go to **Settings** > **Payment and plan**. 2. Click **Change plan** (or click the **⋮** menu and select **Change plan**). 3. On the plan selection page, find the lower plan you want to switch to. 4. Click the button under each plan (**Get Starter**, or **Get Pro**). 5. A confirmation dialog will appear explaining that downgrading will reduce your monthly credits and may limit access to certain features. 6. Click **Downgrade anyway** to confirm, or **Keep my plan** to stay on your current plan. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_1a8n8cz.png) ### What happens when you downgrade * The change takes effect **at the end of your current billing cycle**, so you keep full access until then. * When the **new cycle starts**, your plan switches and credits **reset to the lower plan's amount**. * If you cancel or downgrade, your remaining plan credits stay active for **2 months** after the change, giving you time to use what you've got. * Any extra credits you've purchased never expire, they stay in your account regardless of plan changes. || ${color}[#00aaff](Switching billing cycles:) Moving from a ${color}[#00aaff](higher yearly plan) to a ${color}[#00aaff](lower monthly plan) (e.g., yearly Unlimited to monthly Pro) or from a ${color}[#00aaff](higher monthly plan) to a ${color}[#00aaff](lower yearly plan) (e.g., monthly Unlimited to yearly Pro) is treated as a downgrade. The change applies ${color}[#00aaff](at the end of your current cycle). --- # 3. Cancel your plan We don't offer refunds on paid plans. That said, you can cancel any time. ### How to cancel 1. Go to **Settings** > **Payment and plan**. 2. Click **Change plan** (or click the **⋮** menu and select **Change plan**). 3. On the plan selection page, click **Try for Free** under the **Free** plan. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_i954x5.png) 4. A confirmation dialog will appear letting you know that cancelling will move you to the Free plan with limited monthly credits and creative access. 5. Click **Cancel anyway** to confirm, or **Keep my plan** to stay. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_1f5oe86.png) ### What happens when you cancel * Your current plan stays active until the **end of your billing period**. * After that, you move to the **Free plan**. [See Free plan details here](https://promer.ai/pricing) * If you cancel or downgrade, your remaining plan credits stay active for **2 months** after the change, giving you time to use what you've got. * Any extra credits you've purchased never expire, they stay in your account regardless of plan changes. * Your generated creatives, saved ads, and Brand Kit are not deleted. || If something isn't working or you're unsure whether Promer is right for you, [contact our support](mailto:support@promer.ai) before cancelling, we're happy to help. --- # 4. What happens to your credits after a plan change Here's a quick summary of how credits are handled for each type of change: ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_8xfp73.png) || In all cases, ${color}[#00aaff](extra credits) (purchased separately) ${color}[#00aaff](never expire) and stay in your account regardless of plan changes. --- ### Related articles * [Get to know Promer plans and credits](https://help.promer.ai/en/article/get-to-know-promer-plans-and-credits-13wjocu/) * [Manage your billing and payments](https://help.promer.ai/en/article/manage-your-billing-and-payments-74dovf/) * [How to create your first ad with Ad Clone](https://help.promer.ai/en/article/how-to-create-your-first-ad-with-ad-clone-mngovk/) --- | If you have any further questions don't hesitate to contact us via in-app live chat or email at support@promer.ai.