> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.promer.ai/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to connect and disconnect your Shopify store Import products from Shopify into your workspace and manage your store connection. ||| Only ${color}[#e00000](Free workspaces) can connect to Shopify. Once connected, billing is managed by Shopify Payments. Each workspace can connect to ${color}[#e00000](one Shopify store). ### In this article 1. [About Shopify connection](#1-1-about-shopify-connection) 2. [Connect by installing the Promer app](#1-2-connect-by-installing-the-promer-app) 3. [Connect from inside Promer](#1-3-connect-from-inside-promer) 4. [Disconnect your Shopify store](#1-4-disconnect-your-shopify-store) --- # 1. About Shopify connection Connecting your Shopify store lets Promer pull your products in automatically, no manual uploads needed. Once connected, your product images and details are ready to use across Ad Clone, Ad Prompt, and other creative tools. * **Import in one click**: pull product images and details from your store without uploading them one by one. * **Stay in sync**: your Promer product list reflects your Shopify catalogue, so you're always working with current content. * **Start creating immediately**: skip product setup and go straight to generating ad creatives. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_k6276h.png) --- # 2. Connect by installing the Promer app The quickest way to connect is directly from the Shopify App Store. Installing the Promer app for the first time starts the connection flow automatically. 1. Go to the **Shopify App Store** and search for **Promer AI Ads Creative**. Click **Install**. 2. Promer checks whether you have existing workspaces and responds in one of two ways: * **If you have no workspaces yet**: Promer creates a new Free workspace and connects your store automatically. You'll go straight to onboarding, no extra steps needed. * **If you have existing workspaces**:** **A** "Connect your store to a workspace"** modal appears. Each workspace shows one of these statuses: | **Status** | **Description** | | ---- | | **Available (Read to connect)** | Free plan, not yet linked to any store | | **Connected (Alread in use)** | Free plan, already connected to another store | | **Unavailable** | Paid plan - billing runs through Promer, not Shopify | || ${color}[#00aaff](Don't close this modal without selecting a workspace). If you dismiss it, Promer automatically creates a new Free workspace and connects your store to it. Shopify Payments will manage billing for this workspace. 3. Select an **Available** workspace, or click **+ Create workspace** to make a new one. 4. Click **Connect**. Promer starts importing your products immediately. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_ctoh3m.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_12kphe3.png) || ${color}[#00aaff](Already installed?) You'll see an ${color}[#00aaff](Open) button on the App Store page instead of Install. Click it to go straight to Promer inside Shopify, the workspace connection modal will open if your store isn't connected yet. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_19khokz.png) --- # 3. Connect from inside Promer If you've already installed the app but haven't connected a store yet, you can start the connection from your Products page. 1. Go to **Products** in the left sidebar. 2. Click **Import from Shopify** in the top-right corner. A panel will slide open. 3. Click the **Connect** button next to the Shopify option. This opens the Shopify App installation flow, then returns you to the workspace selection modal. 4. Select or create a workspace, then click **Connect**. See the workspace status guide in Section 2 above if you're unsure which to choose. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_zplkly.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_uqmief.png) ||| ${color}[#00aaff](On a paid plan?) The Connect button will be greyed out. Shopify connection isn't available on paid workspaces because billing works differently. Create a new Free workspace to connect your store, or [contact support](mailto:support@promer.ai) if you need help. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_1fcdoh0.png) | ${color}[#00aaff](Only one workspace?) Promer connects your store to it automatically, you won't see the workspace selection modal. --- # 4. Disconnect your Shopify store You can remove the Shopify connection from your import panel at any time. This doesn't delete your workspace, it only removes the store link and the products imported from it. || ${color}[#00aaff](Just want to switch to a different store?) || Each workspace connects to one store at a time. Disconnect the current store first, then reconnect with the new one or [create a new workspace](https://help.promer.ai/en/article/set-up-your-workspace-and-invite-your-team-1haktlp/) and connect the second store there 1. Go to **Products** and click your store name button on the top-right corner to open the import panel. 2. Your connected store appears with a **Connected** badge. Click the** [⋮]** menu icon, then click **Disconnect**. 3. A confirmation modal appears. Read the warning, then click **Disconnect** to confirm. This step cannot be reversed. 4. Wait for Promer to finish removing the store and its products. Click **Got it** when complete. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/1/a/ae1a138c3f867800/image_1en6p9q.png) ||| ${color}[#ff0000](This action is permanent and cannot be undone.) ||| Once you disconnect, all Shopify-imported products are removed immediately. Download or note any product details you need before continuing. || ${color}[#00aaff](Disconnect button not available?) || If your workspace billing runs through Shopify Payments, disconnecting from inside Promer isn't possible, the button will appear greyed out. || To remove the connection, uninstall the Promer app from your __Shopify admin__ instead, or [contact support](mailto:support@promer.ai) for help. --- ### Related articles * [How to manage your workspaces](https://help.promer.ai/en/article/set-up-your-workspace-and-invite-your-team-1haktlp/) * [Get to know Promer plans and credits](https://help.promer.ai/en/article/get-to-know-promer-plans-and-credits-13wjocu/) * [How to create your first ad with Ad Clone](https://help.promer.ai/en/article/how-to-create-your-first-ad-with-ad-clone-mngovk/) --- | If you have any further questions don't hesitate to contact us via in-app live chat or email at support@promer.ai.